Complaints & Feedback
Plain English: if something is wrong, tell us. Complaining will never affect your housing, your supports or how we treat you.
How to make a complaint
Use whichever way is easiest for you. You can ask a family member, friend, support coordinator or advocate to complain for you.
Email: tony@homelander.com.au
Phone or SMS: +61 483 981 366 (voice or text — your choice)
What happens next
We acknowledge your complaint within 2 business days. We investigate and give you an answer within 21 days. If it takes longer, we tell you why and keep you updated. You can ask for updates at any time.
If you are not satisfied
You can take your complaint to the NDIS Quality and Safeguards Commission at any time — you do not need to complain to us first. Call 1800 035 544 (free from landlines) or visit ndiscommission.gov.au. National Relay Service and interpreters are available.
Accessible formats
Ask us for this page in Easy Read, large print, or another language, and we will arrange it.
Registered SDA Provider · NDIS Quality & Safeguards Commission · Last updated 2 July 2026